Terms & Conditions
Booking Conditions
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and agree on behalf of everyone travelling in your party to be bound by them. All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract. Completion and submission by you of our Holiday Bookings Form will be treated by us as confirmation that you have read, understood and accepted these booking conditions.
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Payments
I) All bookings made in Europe with Premier Lusitano will be subject to the following payment policy. Payments, including deposits and balances, for bookings originating in Europe must be made directly to Premier Lusitano. Premier Lusitano is the designated entity for managing and receiving payments for bookings made in Europe. Payment details, including acceptable methods and currency, will be provided by Premier Lusitano in the booking confirmation and relevant communications. It is the responsibility of the payer to ensure that payments are made accurately and in accordance with the agreed-upon terms. Failure to comply with the specified payment terms may result in the cancellation of bookings or services, subject to the policies outlined in the booking conditions. Any disputes or concerns regarding payments for bookings in Europe should be directed to the official contact information provided by Premier Lusitano. This payment policy forms an integral part of the overall terms and conditions governing the relationship between the parties involved in the booking and provision of services originating in Europe. By making a payment to Premier Lusitano, the payer acknowledges and agrees to abide by the payment procedures outlined in the booking conditions and any other relevant agreements between the parties.
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II) All bookings made within Asia with Premier Lusitano will be subject to the following payment policy. Payments, including deposits and balances, for bookings originating in Asia must be made directly to Sports100 Limited. Sports100 Limited is the designated entity for managing and receiving payments for bookings made in Asia on behalf of Premier Lusitano. Payment details, including acceptable methods and currency, will be provided by Sports100 Limited in the booking confirmation and relevant communications.
It is the responsibility of the payer to ensure that payments are made accurately and in accordance with the agreed-upon terms. Failure to comply with the specified payment terms may result in the cancellation of bookings or services, subject to the policies outlined in the booking conditions. Any disputes or concerns regarding payments for bookings in Asia should be directed to the official contact information provided by Sports100 Limited. This payment policy forms an integral part of the overall terms and conditions governing the relationship between the parties involved in the booking and provision of services originating in Asia.
By making a payment to Sports100 Limited on behalf of Premier Lusitano, the payer acknowledges and agrees to abide by the payment procedures outlined in the booking conditions and any other relevant agreements between the parties.
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Payment Procedures
You will be notified at the time of booking of the price of your holiday. What this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation. You will be required at the time of booking to pay us a non-refundable deposit, which will be stated on your quotation and the full holiday price of a booking should be made at least 60 days prior to departure. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual amount. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges (see paragraph 8.3).
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What is not included in the price
• Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire.
• Taxes or compulsory charges introduced by governments, regulatory bodies or airlines after you have booked.
• Security charges introduced or increased after you have booked relating to transportation costs.
• Holiday insurance
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Changes or Cancellation by You
Transfers - You may transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing at least 14 days prior to your due date of departure. We cannot guarantee that all service providers will accept transfers. In this case, you will be notified accordingly.
Cancellations - If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so.
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Our refund policy will apply (see the table 'cancellation charges' below). These are calculated with reference to the date on which we receive your authority in writing. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you.
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In most cases, we must pay our service providers to secure your bookings, from the time you make your booking and you agree that if you cancel your booking you will be subject to our refund policy and our cancellation charges will apply, as per the table below. We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
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Cancellation charges
Number of days left before your due date of departure when your authority in writing is received by us. Cancellation charge (expressed as a percentage of the total holiday price):
60 days or more Deposit only
59 - 43 days: 40%
42 - 29 days: 60%
28 - 7 days: 90%
6 days or less: 100%
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Cancellation by Us
We reserve the right to cancel your booking. We will not cancel less than 8 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn't been reached. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled. If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
Your Responsibility
It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.
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You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of your holiday if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to you or others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.
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Horse Riding Activities
You understand that horse riding can be dangerous and may result in serious injury or death. Knowing this, you agree to assume all risks associated with horse riding, as well as any injury or damage that may occur as a result of the horse's actions or behaviour. In consideration of being permitted to ride the horse provided by the Provider, I hereby release, indemnify, and hold harmless the Premier Lusitano, its agents, employees, representatives, service providers, and successors from all claims, demands, suits, or causes of action of any kind whatsoever arising from or related to my participation in horse riding activities, including any injury, loss, or damage that you may suffer, as well as any injury, loss, or damage that may be caused by the horse provided by the Provider. You understand that this indemnity clause is intended to be as broad and inclusive as permitted by law. You further understand and agree that this indemnity clause shall remain in effect for as long as you are participating in horse riding activities provided by the Premier Lusitano.
Complaints
If you have a problem during your holiday, you must inform the relevant service providers whose service is involved (e.g. your hotel) and Premier Lusitano, without undue delay, who will endeavour to put things right. If the problem cannot be resolved locally and you wish to complain, full details must be sent to us in writing to arrive within 28 days of your return giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint whilst on holiday, we will have been deprived of the opportunity to investigate and rectify it whilst you were on holiday and this may affect your rights under this booking..
Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with on the ground may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the holiday goes according to plan, we ask that those who travel with us do so with a spirit of adventure, in a positive frame of mind, and in good humour.
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Insurance
Most, but not all, of our service providers have an insurance policy as part of the activities package. However Premier Lusitano insists that all its clients are fully insured for every holiday. The holiday organiser must arrange suitable travel insurance that provides the individual and./or group with equal or greater cover, but not limited to:
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Cancellation or curtailment of the holiday due to accident, sickness or redundancy
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Personal accident and personal liability
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Medical expenses
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Personal effects and money
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Participating in activities
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Travel insurance is especially important if the group/team are booking their own flights, as Premier Lusitano cannot refund any holidays cancelled due to flight delays or cancellations. In addition to travel insurance, it is advised that all Europeans have the European Health Insurance Card (EHIC) (E111 equivalent). The EHIC cards take around 3 weeks to be delivered so please apply well in advance. Please allow at least 10 weeks to obtain all these documents. Please mention, at time of enquiry, whether any members of your group/team have any special needs or requirements, including physical, dietary or any other. ​
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Covid-19_Bookings, Refund And Cancellations (Restrictions have been lifted, but the below still applies today (updated Dec, 2022))
The Customer agrees that due to recent outbreak of COVID-19 which has been declared as pandemic, there may be instances, where the end service provider (including Travel Agent) either cancels the booking or refuses to provide the services, as agreed with the Customer, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the Customer:
In such cases Premier Lusitano will assume no liability for the refusal of service by the end service provider. The Customer also agrees that refund, if any, for such bookings will be processed by Premier Lusitano to the Customer subject to receipt of the same from the end service providers who form part of the itinerary.
The Customer further understands that due to the outbreak of COVID-19, there may be frequent changes in guidelines issued by the Government and statutory bodies etc. that a traveler will have to follow in order to undertake the travel.
The Customer agrees to abide with all such guidelines while undertaking any travel. In case Customer fails to adhere to the same which results in the refusal to travel, Premier Lusitano will not be held liable for such refusal and refund, if any, shall be strictly as per the terms of the service provider.
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Exhibiting any symptoms associated with COVID 19.
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Refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
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Suffering of any ailment making the Customer vulnerable to the virus
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Posing a threat to the health and safety of others or
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Any other condition put forward by the Government and statutory bodies etc.
Photo taking
During the activities within your itinerary, our staff members and venue partners may take some photos. Any media taking during the class will be used for promotional purposes only, including, but not limited to Facebook, instagram and marketing posters. If you wish for us not to use photos of you or the other participants/children, please contact us via email info@premierlusitano.com
Liability Waiver
By making a booking, you agree and acknowledge that Premier Lusitano and/or its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will not be liable for any loss that you may suffer due to rejection of your visa, hotel cancellation policies and/or any other policy of third parties service providers who are involved in the product that you purchase from Premier Lusitano.
It shall be your obligation to ensure that your passport is valid and eligible for undertaking international travel. Premier Lusitano and/or its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will not be liable for passport being declared ineligible for entry/exit during or prior to undertaking the international travel. Given below, are certain essential do’s and don’ts with respect to your passport:
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Premier Lusitano assumes no liability for the standard of services as provided by the respective Service Providers.
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Premier Lusitano provides no guarantee with regard to their quality or fitness as represented.
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Premier Lusitano doesn't guarantee the availability of any services as listed by the Service Provider.
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Validity of passports should be at least 6 months from date of return;
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Hand written passports will not be considered valid;
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Passports must have barcode;
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Passports should not be mutilated or tampered; and
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Name on passport should match with name on other documents provided for visa.
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Jurisdiction
In the event of any legal dispute, the case will be subject to Portuguese law. Unless otherwise agreed, the court of Portugal will be competent to adjudicate a litigation.